The protection of your personal data is of particular concern to us. We therefore process your data exclusively on the basis of the legal provisions (DSGVO, TKG 2003). In this data protection information we inform you about the most important aspects of data processing within the framework of our website.
Contact with us
If you contact us using the form on the website or by e-mail, the data you provide will be stored by us for six months for the purpose of processing the enquiry and in case of follow-up questions. We will not pass on this data without your consent.
Our website uses so-called cookies. These are small text files that are stored on your end device with the help of the browser. They do not cause any damage.
If you do not wish this, you can set your browser so that it informs you about the setting of cookies and you only allow this in individual cases.
If you deactivate cookies, the functionality of our website may be limited.
We use the maps of the service “Google Maps” of the provider Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
We use fonts (“Google Fonts”) from the provider Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
We use the “ReCaptcha” function to prevent bots from entering data into online forms, for example. It is offered by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Our website uses functions of the web analysis service Google Analytics. The provider is Google Inc. with headquarters at 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Cookies are used for this purpose, which enable an analysis of the use of the website by its users. The information thus generated is transferred to Google’s server in the USA and stored there. You can prevent this by setting up your browser so that no cookies are stored.
We have concluded a corresponding contract for commissioned data processing with the provider.
Our concern in terms of the DSGVO (legitimate interest) is the improvement of our offer and our website. Since the privacy of our users is important to us, the user data is pseudonymised.
Your IP address is recorded, but pseudonymised immediately (e.g. by deleting the last 8 bits). This means that only a rough localisation is possible.
The data processing is carried out on the basis of the legal provisions of § 96 para 3 TKG as well as Art 6 para 1 lit a (consent) and/or f (legitimate interest) of the DSGVO.
In addition, Google is certified under the Privacy Shield agreement and thus offers a guarantee of compliance with European data protection law (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).
User data is retained for a period of 14 months.
Detailed information on data use by Google, your options for settings and objection can be found on the following Google websites: https://www.google.com/intl/de/policies/privacy/partners (“Data use by Google when you use websites or apps of our partners”), http://www.google.com/policies/technologies/ads (“Data use for advertising purposes”), http://www.google.de/settings/ads “Manage information that Google uses to display advertising to you”).
You can object to the storage of a user profile and information about your visit to our website by Hotjar as well as the setting of Hotjar tracking cookies on other websites by clicking on this opt-out link.
Data storage via our webshop
For the purpose of contract processing, the following data is stored by us: Salutation, first and last name, address, e-mail address and optionally entered data of the user (company name, address details, telephone number). The data provided by you is necessary for the fulfilment of the contract or for the implementation of pre-contractual measures. Without this data, we cannot conclude the contract with you. No data is transferred to third parties, with the exception of the transfer of credit card data to the processing bank/payment service provider for the purpose of debiting the purchase price, to the transport company/shipping company commissioned by us for the delivery of the goods and to our tax advisor for the fulfilment of our obligations under tax law.
After termination of the purchase process, the data stored by us will be deleted. In the event of the conclusion of a contract, all data from the contractual relationship will be stored until the expiry of the retention period under tax law (7 years).
The data name, address, purchased goods and date of purchase are furthermore stored until the expiry of the product liability (10 years). The data processing is carried out on the basis of the legal provisions of § 96 para 3 TKG as well as Art 6 para 1 lit a (consent) and/or lit b (necessary for the fulfilment of the contract) of the DSGVO.
Registration and user account
Users of our webshop can optionally create a user account. In the course of registration, we provide users with the required information (mandatory fields and optional information). We use the data entered during registration for the purpose of using our offer. Users may be informed by e-mail about information relevant to the offer or registration, for example changes to the scope of the offer or technical updates.
In the event that users terminate their user account, their data will be deleted from this account; an exception to this is data whose retention is necessary for reasons of commercial or tax law in accordance with Art. 6 Para. 1 lit. c DSGVO. The user is responsible for any backup of data in the event of termination before the end of the contract. We are entitled to irretrievably delete all user data stored during the term of the contract.
Both on the basis of our legitimate interests and on the basis of the user’s interests in protection against misuse and other unauthorised use, we store the IP address and the time of the respective action by the user when a user uses our registration and login function in connection with his user account. The IP addresses are anonymised or deleted after 7 days at the latest.
As a matter of principle, we do not pass the data on to third parties; an exception to this are situations in which we have to pursue our claims or in which we have to comply with legal obligations pursuant to Art. 6 Para. 1 lit. c DSGVO.
Google Re/Marketing Services
Our concern in terms of the DSGVO (legitimate interest) is the improvement of our offer and our web presence. Therefore, we use the marketing and remarketing services (in short “Google marketing services”) of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, (“Google”).
Google is certified under the Privacy Shield agreement and thereby offers a guarantee of compliance with European data protection law (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).
The information collected may also be combined by Google with such information from other sources. If the user subsequently visits other websites, he or she can be shown ads tailored to his or her interests.
In addition, Google Analytics collects the IP address of the user, but pseudonymises it immediately (e.g. by deleting the last 8 bits). This means that only a rough localisation is possible, the ads are not managed and displayed for a specific person, but for the cookie holder, regardless of who this cookie holder is. Of course, this does not apply if a user has explicitly allowed Google to process the data without this pseudonymisation. The information collected about users by Google marketing services is transmitted to Google and stored on Google’s servers in the USA. The user’s IP address is not merged with the user’s data within other Google offerings.
Furthermore, we use the “Google Tag Manager” to integrate the analysis and marketing services offered by Google into our website and to manage them centrally.
Online presence in social media
We operate online presences within social networks and platforms in order to be able to communicate with users, interested parties and customers who are active there. When calling up these networks and platforms, the terms and conditions and data processing guidelines of the respective operators apply.
Use of Facebook social plugins
Our concern in terms of the DSGVO (legitimate interest) is the improvement of our offer as well as the analysis, optimisation and economic operation of our website. Therefore, we use social plugins (“plugins”) of the social network facebook.com, which are operated by Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”). The plugins can display content such as graphics, text contributions or videos or elements for interaction on the website. You can recognise them by one of the Facebook logos (“f” on a corresponding background, the “thumbs up” sign or the terms “Like” or “Gefällt mir”) or the marking with the addition “Facebook Social Plugin”. You can view the list and appearance of Facebook social plugins here: https://developers.facebook.com/docs/plugins/.
Facebook is certified under the Privacy Shield agreement and thus offers a guarantee of compliance with European data protection law (https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active).
Videos from the “YouTube” platform may also be integrated into our website. They are offered by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
You are generally entitled to the rights of information, correction, deletion, restriction, data portability, revocation and objection. If you believe that the processing of your data violates data protection law or that your data protection rights have been violated in any other way, you can lodge a complaint with the supervisory authority. In Austria, this is the data protection authority.
You can reach us at the following contact details:
You can reach our representation in the EU at the following contact details: